Shipping Info
We're proud to deliver our handcrafted gifts to customers right across New Zealand. We ship nationwide from our New Plymouth studio so everyone can enjoy a little piece of Lullaby Lane Gifts. Please note that at this time we do not offer international shipping — our deliveries are available within New Zealand only. If you have any questions about your order or delivery, feel free to get in touch with us.
Every order from us is quality-checked and carefully packed before it leaves our hands — because we want your products to arrive just as special as the moment they were made. Here's everything you need to know about getting your order to you safely and on time.
Processing Time
Only products 'In Stock' are available for purchase so there is no wait time for products to be made. Orders are processed within 1–2 business days of your order being received. During busy periods, processing may take a little longer — we'll always keep you updated if there is a delay. Orders placed on weekends or public holidays will begin processing the next business day.
Delivery Timeframes from Order Pickup
- NZ Standard - 1-2 business days
- Rural Delivery - 3-5 business days
All orders are sent via NZ Post and a tracking number will be sent to your email once dispatched. Please note - the delivery timeframes above are courier timeframes once your order has been picked up from our studio.
Rural Delivery
If your delivery address is in a rural area, please be aware that rural delivery may take an additional 1–2 business days and the rural surcharge applies.
Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number. You can track your parcel via the NZ Post tracking page.
Lost or Delayed Parcels
If your order hasn't arrived within the estimated timeframe, please check your tracking information first. If you're still concerned, contact us at info@lullabylanegifts.co.nz or complete the Contact Form below. Please note that Lullaby Lane Gifts is not liable for parcels lost or delayed due to incorrect address details provided at checkout, courier delays during busy holiday periods, or other circumstances outside our control. Once your order has been collected from our studio, we are not responsible for delivery times, but we will always do our best to help resolve any issues.
Holiday Ordering
During peak gifting seasons (Christmas, Mother's Day, and other holidays), we recommend ordering early to allow extra time for processing and delivery. We'll post any order cutoff dates on our website and social media ahead of key dates.
Contact Us
Have a question about your shipment? We're happy to help.
Complete the Contact Form below or email us info@lullabylanegifts.co.nz
Response time: Within 24 hours