Refund policy

Returns & Refunds

At Lullaby Lane Gifts, we take great pride in the quality and craftsmanship of our handmade products.  All products are inspected and quality checked prior to shipping to ensure you receive the best from us.  If you're not completely happy with your purchase, have received an incorrect item or it has arrived damaged, we're here to help.

Lullaby Lane Gifts reserves the right to deny returns or exchanges, please choose carefully when ordering.  All products have differing sizes and care instructions which are detailed in each product description.  Lullaby Lane Gifts is not responsible for any damage or faults done to items caused by washing machines, detergents, chemicals or rough handling. Please refer to our care guides to prolong the life of your product.

Crocheted Products

Please note that due to the handmade nature of our crocheted products, minor variations in colour, texture, or finish are not considered defects and are not grounds for return. 

Sewn Products - Madison Emma Collections

Please note for sewn products, fabric pattern placements may differ from photographed products due to placement of fabric cuts and therefore are not grounds for return. 

Damaged Products

If your item arrives damaged, please contact us immediately on receiving your order. Take clear photos of the damaged packaging and the product(s) and email the photos along with your order number to info@lullabylanegifts.co.nz.  We will advise on next steps.

Faulty or Incorrect Products

If you believe your item is faulty or you have received products different from what you ordered, please contact us immediately at info@lullabylanegifts.co.nz or complete the Contact Us form. We will advise on next steps.

Returns & Exchanges

We accept returns or exchanges on any full-priced item within 14 days of purchase. To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging with all tags attached

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Personalised or custom-made items
  • Change of mind items
  • Gift cards
  • Items purchased on sale - these are final and cannot be returned
  • Items that have been used, washed, or are not in their original condition

How to Initiate a Return

  1. Email us at info@lullabylanegifts.co.nz or use our Contact Us form.  Please include your order number and reason for return and we will respond within 24 hours.  If the products have been damaged in transit or are faulty, please see instructions above.  
  2. If your return is accepted, we will provide a shipping address for your item to be returned to. 
  3. Please ensure the item is packed securely and is unused and it its original packaging.

Return Shipping Costs

All return shipping costs are the responsibility of the customer unless the item is damaged in transit, faulty or we made an error with your order. 

Refund Payments

We will notify you once your return has been received and inspected. If approved, a store credit will be provided or a refund will be issued to your original payment method within 5 business days whichever has been agreed. You'll receive an email confirmation when your refund has been processed. Please allow additional time for your bank or card provider to post the credit.

Contact Us

Have a question about your return or refund? We're happy to help.

Complete the Contact Us form or email info@lullabylanegifts.co.nz
Response time: Within 24 hours